ntl: Internet Support Representative

  • Port Settings

    Out Mail = 25
    In Mail = 110
    News = 119

  • Error 645

    Verify Username and password
    Ensure 'Require Encrypted Password' is unchecked.

  • Advanced options

    1. Only 'Enable Software Compression' is checked
    2. Only TCP/IP is checked
    TCP/IP settings - Server assigned IP address, Specify name server addresses (Primary DNS = 194.168.4.100, Secondary DNS = 194.168.8.100, Primary and Secondary WINS = 0.0.0.0)
    Ensure Use IP / Use Default are both checked.

  • To Remove Gearbox

    CTRL+ALT+DEL confsvr and gbtask
    Control Panel > Add/Remove Progs > NtlWorld Connection Kit
    Remove C:/Program Files/Gearbox Connection Kit
    Remove Gearbox 1st Startup in Startup

  • Continuous msinm errors in Outlook Express

    Uninstall and reinstall Outlook Express

  • Cookies

    Internet Options > Custom Level > Cookies

  • Registration hangs up / freezes (RMR)

    Ensure Security > Empty Temp Files is not checked.

  • Netscape - goes straight into inbox

    Edit > Preferences > Appearance - uncheck Messenger.

  • Netscape - Clearing Cache

    Edit > Preferences > Advanced > Cache

  • User Profile Manager

    Programs > Netscape Communicator > Utilities > User Profile Manager

  • Requirements for Control Panel > Networks

    Client for Microsoft Networks
    Dial-up Adaptor
    TCP/IP

    Removing Dial-up adaptor removes Dial-up Adaptor, TCP/IP and Client
    Removing TCP/IP removes TCP/IP and Client

  • Before messing with networks...

    Verify Windows CD and system using Start > Find Files or Folders > win*.cab on drive c:
    (Needs win98_21.cab to win98_74.cab
    CD ALSO NEEDED (Incase .Cab files are corrupt)

  • Why Reboot?

    This updates the system registry

  • Win 95

    Remember - TCP/IP is NOT put in automatically by Windows v95

  • Communications

    Start > Settings > Control Panel > Add/Remove Programs > Windows Setup > Communications
    Needs : Dial-up Networking, Hyperterminal, (Phone Dialler), (Dial-up Server), (Direct Cable Connection).
    Do not reboot after comms added until checked Client for Microsoft Networks NOT Family Logon.

  • Refresh comms...

    Take Network Stack out
    Remove Comms
    Reboot
    Add comms (*** DO NOT REBOOT AT THIS POINT ***)
    Networks - Change Family to Client

  • Telnet

    Start > Run > Telnet > Terminal > Preferences
    Enable Local Echo, Blinking Cursors, Block Cursor.
    Buffer Size = 50

    Connect > Remote System
    Host Name = pop.ntlworld.com
    Port = 110
    TermType = vt100
    USER, PASS, LIST, RETR, TOP, DELE, QUIT

  • Modems

    If an initialisation string does not work, take out the string and reboot.

  • Netscape Profile Manager

    Start > Programs > Netscape Communicator > Utilities > User Profile Manager
    Needed for seperate mailboxes

  • Allowed Network Protocols

    TCP/IP (Transmission Control Protocol / Internet Protocol)

  • Type of E-Mail

    IMAP / POP3 / EITHER

  • Gearbox Applications

    IE5 / Netscape / Eudora / Pegasus http://www.askjeeves.co.uk
    http://www.techfixing.com

  • GLOSSARY

    Client - Holds user name and password
    TCP/IP - Allows connection to net (This is the actual language)
    Adapter - Physical Device to transfer / recieve
    Use Default Gateway - Allows data transfer on connection (essential)

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